Shipping & returns

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Last Updated: August 18, 2026

This Shipping & Returns policy applies to all orders placed at clothcraft.store.

Shipping Information

  • Processing Time: Orders are processed within 2–3 business days after payment confirmation.

  • Delivery Timeframe: We ship worldwide via standard carriers. Please allow 20–30 business days from the shipment date for delivery. This is an estimate; actual times may vary due to customs or carrier delays.

  • Tracking: You will receive a tracking number by email once your order ships. Please allow 48 hours for tracking updates.

  • Shipping Costs: Calculated at checkout. Duties, taxes, and customs fees are the customer's responsibility.

  • Incorrect Address: Please verify your address at checkout. We are not liable for lost packages due to wrong addresses. Reshipping fees may apply.

  • Lost or Stolen Packages: If tracking shows "delivered" but you haven't received it, check with neighbours or your local post office. We are not responsible for packages lost/stolen after delivery.

Returns Policy

We offer a 30-day free return policy. If you are not satisfied, you may return items within 30 calendar days of delivery.

Return Conditions:

  • Items must be unworn, unwashed, and with all original tags and packaging intact.

  • Customized/personalised items, gift cards, and final sale items are non-returnable.

  • Return requests must be initiated via email to support@clothcraft.store within 30 days.

  • You will receive a Return Merchandise Authorisation (RMA) and return shipping instructions.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method.

Refunds:

  • Once we receive and inspect the return, we will notify you of approval.

  • Approved refunds will be credited to your original payment method within 5–10 business days.

  • Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items: If you receive a damaged or wrong item, please contact us within 7 days of delivery with photos. We will cover return shipping and provide a full refund or replacement.

Contact for Returns: For all return inquiries, email support@clothcraft.store with your order number.